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All discounted
rates booked through PlanetRooms.com are guaranteed to be the lowest
published rate. If there is a lower rate available for the same
room, same dates and the same hotel, you must contact Worldres.com
(the operator of PlanetRooms.com) within 24 hours of booking. WorldRes.com
will either refund the difference or cancel the reservations without
penalty. This guarantee does not apply to package rates. To search
for a discounted rate click
here.
Frequently Asked Questions
Q: "What are the requirements for claiming the Guaranteed Lower
Rate?"
A: In order to be eligible for the Guaranteed Lower Rate:
- WorldRes.com must be contacted within 24 hours of booking.
Please do not contact the property directly.
- The new lower rate must be for the same hotel on the same
dates, and available for booking.
- The reservation made at PlanetRooms.com must be a "Discount"
rate.
Q: "If
I am able to confirm a lower rate, how do I contact WorldRes.com?"
A: There are two ways to contact WorldRes.com.
- Send an email to support-discountchannel@worldres.com
with the following information:
- Confirmation Number
- Your name
- Hotel Name
- Date(s) of stay
- PlanetRooms.com rate
- Hotel rate
- Hotel contact
- Your email
- Your mailing address
- Your daytime phone
- Your evening phone
- Call 1-650-570-3422, extension
422 between the hours of 9:00am - 5:00pm, Pacific Standard Time,
Monday through Friday. Be prepared to provide the information
listed in option 1, above.
Q: "What
is the turnaround time for adjustment or credit if I can find a
lower rate?"
A: Cancellations are made immediately. Refunds checks will
be processed within one week of check-out. WorldRes.com will verify
that the consumer has actually stayed and used the reservation in
question before issuing a refund check for the difference.
Q:"How is my credit issued?"
A: Credit is issued as a check mailed to the address you
provide.
Q: "Who gets to decide which remedy
I get, cancellation or refund?"
A: WorldRes.com, at its discretion, decides which remedy
to grant to the consumer based on the cancellation policy of the
property. For example, if the reservation can be cancelled without
penalty, then this will be the remedy of choice.
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